Scarlet’s strength lies in unity!

As you know, Scarlet and Proximus have merged in order to better pool their resources. This has led to a few technical and legal adjustments. For instance, your monthly payment will look different and your data have been transferred to Proximus' IT systems. You'll also get to use a new MyScarlet portal, available online or on the new app, to better manage your products and services.

The amount shown is higher

The very first invoice sent to you will serve as a transition from the old to the new billing system. This single invoice includes:

• days from the previous month still to be billed;
• your subscription fee for the current month, from the first to the last day of the month;
• any out-of-bundle usage from the previous month.

Example (amounts include VAT):
Until now, Mrs X received her Scarlet invoice for her Scarlet Mobile Red subscription every 20th of the month.
As usual, on September 20th, Mrs X received her invoice.
This one covered the period from 20 August to 19 September, i.e., the monthly fee for his Scarlet Mobile Red subscription: €8.00.
To make the transition to the new system, Mrs X received a new invoice on 15 October including the balance of the days in September, from the 20st to the 30th, to which was added the October fee, from the 1st to the last day of the month.
To sum it up: on 15 October, the total amount payable covers an unusual and unique period from 21 September to 31 October, i.e., €2.67 + €8.00.

The amount shown is lower

The very first invoice sent to you will serve as a transition from the old to the new billing system. This single invoice includes:

• your subscription fee for the current month, from the first to the last day of the month;
• any out-of-bundle usage from the previous month.

Example (amounts include VAT):
Until now, Mr. Z received his Scarlet invoice for her Scarlet Mobile Red subscription every 5th of the month.
As usual, on October 5th, Mr Z received his invoice.
This one covered the period from 5 September to 4 October, i.e., the monthly fee for his Scarlet Mobile Red subscription: €8.00.w
To make the transition to the new system, Mr. Z received a new invoice on 25 October including the balance of the days in October until the last day of the month.
To sum it up: on 25 October, the total amount payable covers an unusual and unique period from 5 to 31 October, i.e., €2.67 + €6.97.

Back to normal

Rest assured, from the following month onwards, you'll get back to your usual subscription fee, covering the period from the first to the last day of the month.

Your current MyScarlet app will no longer work after your transfer. Therefore, you need to download the new version.

Check out your new MyScarlet app now, online or by downloading your new app. Completely redesigned to offer you even more features, MyScarlet lets you check your payment statement, manage your products or find out more about your usage.

NEW!

Download the new MyScarlet app, which you'll recognize by the new icon : our red logo on a white background.

Your current MyScarlet app will no longer work after your transfer. You can thus uninstall it from your phone.

Download MyScarlet via Google PlayNew window or Apple StoreNew window or visit scarlet.be/MyScarlet

It's simple:

• your Proximus+ login allows you to connect to both the new MyScarlet app and the Proximus+ app
• your Scarlet products are also visible in the Proximus+ app
• the way you receive your Scarlet bill will be identical to the way you receive your Proximus one. For example, if you receive your Proximus invoice by e-mail, this will now also be the case for the Scarlet invoice.