Scarlet’s strength lies in unity!

As you know, Scarlet and Proximus have merged in order to better pool their resources. This has led to a few technical and legal adjustments. For instance, your monthly payment will look different and your data have been transferred to Proximus' IT systems. You'll also get to use a new MyScarlet portal, available online or on the new app, to better manage your products and services.

What changes?

  • Please, note that you'll have to wire your payments to a new IBAN account: BE82 2100 0008 8968.
  • The billing period.
  • The privacy notice.
  • International call and roaming rates for mobiles.
  • New look.

Your new MyScarlet offers you more

new payment statement New app to download

Check out your new MyScarlet account now, online or by downloading your new app. Completely redesigned to offer you even more features, MyScarlet lets you check your payment statement, manage your products or find out more about your usage.
Download MyScarlet via Google PlayNew window or Apple StoreNew window or visit scarlet.be/MyScarlet

How to access MyScarlet:

Choose the "Log in' option
Enter your e-mail: (login e-mail Services] and your usual password.
You will be asked to create a new password to log in.
If this procedure doesn't work, wait for your new payment statement. It contains your personal activation code, mentioned on the first page (below the QR code).Once vou have this code select the 'sign up' option and follow the instructions to sign up.

What does this new period correspond to?

Your subscription will cover the current month (from the first to the last day of the month). The total amount will include:

  • your subscription fees for the current month;
  • any out-of-bundle usage from the previous month (data, calls, text messages).

Why does your invoice/payment statement show an unusual amount?

The very first invoice sent to you will serve as a transition from the old to the new billing system. This single invoice includes:

  • days from the previous month still to be billed;
  • your subscription fee for the current month, from the first to the last day of the month;
  • any out-of-bundle usage from the previous month.

Example (amounts include VAT):
Until now, Mrs X received her Scarlet invoice for her Scarlet Mobile Red subscription every 20th of the month.
As usual, on September 20th, Mrs X received her invoice.
This one covered the period from 20 August to 19 September, i.e., the monthly fee for his Scarlet Mobile Red subscription: €8.00.
To make the transition to the new system, Mrs X received a new invoice on 15 October including the balance of the days in September, from the 20st to the 30th, to which was added the October fee, from the 1st to the last day of the month.
To sum it up: on 15 October, the total amount payable covers an unusual and unique period from 21 September to 31 October, i.e., €2.67 + €8.00.

The very first invoice sent to you will serve as a transition from the old to the new billing system. This single invoice includes:

  • your subscription fee for the current month, from the first to the last day of the month;
  • any out-of-bundle usage from the previous month.

Example (amounts include VAT):
Until now, Mr. Z received his Scarlet invoice for her Scarlet Mobile Red subscription every 5th of the month.
As usual, on October 5th, Mr Z received his invoice.
This one covered the period from 5 September to 4 October, i.e., the monthly fee for his Scarlet Mobile Red subscription: €8.00.w
To make the transition to the new system, Mr. Z received a new invoice on 25 October including the balance of the days in October until the last day of the month.
To sum it up: on 25 October, the total amount payable covers an unusual and unique period from 5 to 31 October, i.e., €2.67 + €6.97.

Back to normal

Rest assured, from the following month onwards, you'll get back to your usual subscription fee, covering the period from the first to the last day of the month.

How will your invoices/payment statements be delivered to you?

Your Scarlet invoice statements are currently sent to you by e-mail and/or text message or post.

Do you want to change the delivery method? Make your choice:

  • by e-mail and/or text message, PDF format;
  • by post;
  • by Zoomit, PDF format in your Internet Banking. You can pay directly online.

You can change the delivery method in MyScarlet.

Do you have any questions?

Call Scarlet on 02 275 27 27. We are at your service from Monday to Friday, 9 a.m. to 8 p.m. and on Saturday, 9 a.m. to 5 p.m.