Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
How can I check my mobile subscription usage?
You can check your usage in your mon.scarlet customer zone or on the my scarlet app.
Check my usage in my mon.scarlet customer zone
- Log in to mon.scarlet.
- Click on the Home tab and scroll down to the mobile product for which you want to view usage.
- This tab contains an overview of the amount (€) for out-of-bundle usage, the number of call minutes and text messages made, as well as the mobile data still available in your bundle. Please note that if your subscription includes unlimited call minutes or unlimited text messages, the progress bar will always be displayed as full.
- To get a more detailed view of your usage, click on the Usage tab. Refine your search by checking and unchecking the available filters.
Check my usage on the my scarlet app
Download the my scarlet app in the Play Store (Android) or in the App Store (iOS) and follow the instructions. For more information, see I have a question about the my scarlet app .
Will I be notified upon exceeding my surf volume?
You will receive a text message and/or e-mail to warn you that you are close to reaching your monthly download volume. You can manage your warnings by clicking on the Settings button in the Home tab.
Please note: these warnings do not block your usage.
When is the volume count reset to zero?
The volume count is reset to zero at the beginning of each billing period. This billing period is mentioned at the beginning of your bill.
Is my usage billed in real time?
No, your usage is not billed in real time.