Transfer your number

Yes, this is perfectly possible. When registering your Scarlet subscription, opt for the number transfer and provide the data of your current operator.

Please note, it is important that you do not cancel your telephone subscription with your current operator. Otherwise we will not be able to transfer your phone number. We will cancel your telephone subscription with your current operator. However, you must cancel all other subscriptions (Internet or television) yourself.

Since December 5th, 2023, it is no longer possible to order a second landline telephone number.
For any questions regarding your second landline, please contact our customer serviceOpens a new window .

No The assignment of a new number is automatic. You cannot choose your own phone number.

Contact our customer serviceOpens a new window .

For this purpose, we need the following data:

• Your Scarlet customer number
• Your contact details (mobile phone, e-mail address)
• Your current phone number
• Your customer number with your current operator

It depends on your current operator.

Are you currently a Proximus customer?

The transfer of your number can take up to 5 working days. During this period, you can still make calls via your Proximus telephone line. You temporarily connect your telephone handset to the Proximus connection point. Once the number transfer is complete, you connect the handset to the green Phone 1 output on the back of the modem.

Are you currently a customer of another operator?

In this case, the transfer of the number takes place in most cases the same day of the installation, by the Scarlet technician. The technician connects your handset directly to the green Phone 1 output on the back of the modem.

You can order a maximum of 1 landline numbers per Scarlet subscription.

When you order a Scarlet Mobile subscription, you can choose to have your number transferred. If you opt for the transfer, you will be asked for the number in question as well as your data from your current operator.

What data do we need?

This depends primarily on the type of plan you have with your operator:

• For a prepaid card: we need the SIM card number linked to your mobile number. You can find it on the document with which you received your SIM card. Otherwise, you can take the SIM card out of your phone, the number is usually indicated on it.
• For a subscription: We need the customer number under which your mobile number or SIM card number is listed. Your customer number is usually mentioned on your invoices.

What should I pay attention to?

Your number must remain active throughout the transfer process. Indeed, we cannot take back a number that is deactivated. If you cancelled your number too early, ask your operator to reactivate it on a prepaid card and give us the SIM card number.

What will happen to my subscription with my current operator if I choose to transfer my number?

When your number is fully active on the Scarlet network, we send an immediate termination request to your operator, so you don't have to worry about that.

Mobile number transfer usually takes 48 hours after activation of your Scarlet SIM card. During the transfer, you can continue to use your number on the SIM card of your current operator. Please note: the transfer procedure is only launched when you activate your Scarlet SIM card, so don't forget to follow the instructions on the letter you receive your SIM card with.