Support Scarlet

Problems with your Wi-Fi? Is your internet down at home, or are you wondering whether there is a wider network issue? Not sure your modem is installed correctly? At Scarlet, we know staying connected matters. That’s why we’ve brought together the most common internet support questions in one place, so you can quickly find help with your connection, your Wi-Fi or your equipment.

• A problem with internet?
• Tips for a stable and efficient Wi-Fi connection
• Check the wiring and cabling of your devices

Scarlet digital TV is designed to be easy to use. But when the remote stops responding or the decoder decides not to cooperate, it can get frustrating fast. No need to panic. Our Scarlet TV support helps you solve the most common TV issues step by step, so you can get back to watching without the headache.

• Problems with your TV?
• Reset your remote control
• Everything you need to know about recordings

Has your SIM card stopped working? Can’t remember your PIN or PUK code? It always seems to happen at the worst possible moment. The good news: help is right here. In this section, you’ll find support for your mobile service or your home phone, so staying in touch stays simple.

• Find your SIM card PIN or PUK code
• Replace your SIM card
• Set up or manage voicemail for your mobile or landline

For questions regarding your domicile, your payment method, or any other questions concerning your invoices, you are in the right place! At Scarlet, we do everything to ensure your invoices remain clear and without surprises.

• View your statements and bill details
• Check whether there is still an amount to pay
• Manage your direct debit

Manage your Scarlet subscription, track your usage, update your personal details or view your bills: you can do all that yourself. Whether you use the MyScarlet app or your online customer area, we give you the tools to stay in control wherever you are.

• How do I register for MyScarlet?
• Forgotten your MyScarlet username or password?
• Change your subscription

Have you looked through our FAQs but still haven’t found the answer to your question or the solution to your problem? No worries. Visit our contact page to discover the different ways to reach Scarlet customer service.