How to register for MyScarlet?

With a MyScarlet account, you can manage your products, consult your usage and choose options. Creating an account is easy. Have your e-mail address and customer number ready.

Questions about registration for MyScarlet

You can create a MyScarlet account via the app in two different ways:

  • With Itsme
  • With your email address and a code

Creating an account via Itsme

  1. Download and open the MyScarlet app.
  2. Accept the app's terms and conditions and tap Confirm and continue with Itsme.
  3. Your Itsme app opens, and you can proceed with the confirmation.
  4. You are then redirected to the MyScarlet app, and you can, if you wish, set up your fingerprint or facial recognition for quicker login during future visits.
  5. Check the data entered and correct it if necessary.
  6. Choose your preferred language and check the conditions.
  7. You will receive an email to Confirm your MyScarlet login. Open it and click on the link to permanently activate your account.
  8. Please note that since your account was created with Itsme, you will only be able to log in to the MyScarlet app and MyScarlet web via Itsme and not using a username and password.

Creating an account with an email address and a code

  1. Tap on Register on the home screen.
  2. Enter your mobile number, landline number, or internet number and tap Confirm.
  3. Enter your email address as your username (preferably the one used for your Scarlet subscription) and tap Create my account.
  4. You will receive an email Create your MyScarlet account now, tap the link in the email to activate your account.
  5. Enter your mobile number and tap send the code.
  6. Enter the code from your SMS.
  7. Choose the products you want to manage from your account:
    • Mobile: tap Continue with mobile only.
    • Internet, TV, or your pack: tap Become a administrator.
  8. Choose a password of at least 8 characters (with at least 4 letters and 1 number) then tap Continue.
  9. Accept the app's conditions, then tap Go to MyScarlet.
  10. You can now log in to your MyScarlet account.

You can create a MyScarlet account via the Scarlet website in two different ways:

  • With Itsme
  • With your email address and a code

Create an account via Itsme

  1. Open the web version of MyScarlet and press Register.
  2. Select Register with Itsme.
  3. Open the Itsme app on your phone and scan the QR code displayed on your screen.
  4. Verify the data entered and correct it if necessary.
  5. Choose your preferred language and check the conditions.
  6. You will receive an email Confirm your MyScarlet login. Open it and click on the link to permanently activate your account.
  7. Please note that since your account was created with Itsme, you will only be able to log in to the MyScarlet app and MyScarlet web via Itsme and not using a username and password.

Create an account with an email address and a code

  1. Open the web version of MyScarlet and press Register.
  2. Enter your mobile phone number, landline number, or internet number and press Confirm.
  3. Enter your email address as a username (preferably the one used for your Scarlet subscription) and press Create my account.
  4. You will receive an email Create your MyScarlet account now, press the link in the email to activate your account.
  5. Enter your mobile telephone (GSM) number and press send the code.
  6. Enter the code that appears in your SMS.
  7. Choose the products you want to manage from your account:
    • Mobile: press Continue with mobile phone only.
    • Internet, TV, or your pack: press Become a manager.
  8. Choose a password of at least 8 characters (with at least 4 letters and 1 number) then press Continue.
  9. Read and accept the conditions by checking the boxes and clicking Accept.

Voici les messages d'erreurs les plus fréquents

  • Receiving the message "Account with this e-mail already exists"?
    A username (login) has been created in the past with this email address.
    • You can use this e-mail address as your login. Can't remember your password? Click on Forgot username or password.
    • Or register with another e-mail address. In that case you will no longer be able to use the old e-mail address as your login.
  • Receiving the message "Your customer number or mobile number is already linked to another username"?
    Only one person per customer number can view and manage all subscriptions and products. If you are indeed the owner of this customer number and want to fully manage your products, fill in the requested data. The previous user will no longer be able to see the products in MyScarlet.
  • Can't find the "Create your MyScarlet account now" e-mail?
    • Search the spam or junk folder for an e-mail from service@scarlet.be. No e-mail received? Log in to MyScarlet and click on the "here" link in the "Confirm your e-mail address" alert box located on the welcome page.
    • You will receive various reminders by e-mail during 14 days. Once that period has expired you will need to register again.
  • Receiving an error message when clicking the link in the "Create your MyScarlet account now" e-mail?
    If the link doesn't work or you can't log in, then your confirmation e-mail is older than the 14 days provided for. You will need to register again.
  • Receiving a general error message when trying to register?
    Delete the cookies and restart your Internet browser.