I have a problem with my TV: step by step

Follow these steps:

1. Does the DSL LED stay lit permanently on the modem?
   • Yes
     Go to step 2.
   • No
     Check your cablingOpens a new window .
     Still running into the issue? Get in touch with our customer service.
2. Do you use a wireless solution (Devolo, Wi-Fi Bridge, Ruckus) for TV?
   • Yes
     Unplug the wireless solutions from the modem and the decoder(s). Plug them back in.
     Still running into the issue? Go to Step 3.
   • No
     Go to Step 3.
3. Is the cabling between your modem and your decoder and between your decoder and your TV properly plugged in?
   • Yes
     Go to step 4.
   • No
     Check the cablingOpens a new window between your modem and your decoder and between your decoder and your TV.
     Still running into the issue? Go to Step 4.

4. Restore the factory settings of your decoderOpens a new window .

If you still run into the issue, check on mon.scarlet in the Bills and Payments tab if any of your bills are unpaidOpens a new window . Your services may be blocked because of an outstanding bill.

If the issue remains after these checks, please contact usOpens a new window .