How to activate or deactivate direct debit?

When you pay by direct debit, your bill is always paid on time and with the correct bank details. This prevents mistakes due to incorrect data, and you'll never have to pay a reminder fee. In addition, you do not have to enter a payment manually each month.

Activate direct debit

• Log in to mon.scarlet.
• Click on the Bills and payments tab.
• Click on the Set up direct debit button on the right of the screen.
  
• Fill in the name of the account holder and the IBAN number of the bank account that will be debited, and click on Save.
  
• Once your request has been processed, you will receive your SEPA mandate by e-mail. This mandate is the authorization given to Proximus to automatically debit the billed amounts.
  Please note: as long as Payment by direct debit does not appear on your bill, you must continue to pay your bills by bank transfer.
  

Deactivate direct debit

• Log in to mon.scarlet.
• Click on the Bills and payments tab.
• Click on the Change your direct debit button on the right of the screen.
  
• Click on the Remove button to delete your direct debit.
  Please note: once the direct debit is deactivated, your account will no longer be debited automatically. You will therefore have to pay by bank transfer.