I got a reminder letter. What to do?

If you pay by bank transfer:

• Pay the specific bills as soon as possible.
• If you do not have the proper information to make payment for the specific bills, log in to MyScarlet. You can find more information about your unpaid bills in the Bills and payments tab.

Are you paying by direct debit?

• Your direct debit might not have been activated yet. Any mention on your bill that your bills are paid by direct debit means this method has indeed been activated.
• It is possible that your account could not be debited. If your bank refuses to debit your account, you will receive an e-mail with more information. Your direct debit may then be suspended or cancelled.

Please note: if you ignore this reminder, you will be charged an administrative fee of €10 for the next reminder.