Standard configuration for your mobile

iOS

  1. Open Settings.
  2. Tap on Mobile service.
  3. Then tap on Mobile Data Network and edit the following fields:
    • APN: internet.proximus.be
    • Username: leave blank
    • Password: leave blank

Then restart your device so it can apply the changes.

Android

  1. Open Settings.
  2. Tap on Connections then on Mobile networks.
  3. Select Access Point Names.
  4. Then tap the Plus icon and edit the following fields:
    • Name: Scarlet Mobile internet
    • APN: internet.proximus.be
    • Proxy: leave blank
    • Port: leave blank
    • Username: leave blank
    • Password: leave blank
    • MCC: 206
    • MNC: 01
    • Authentication type: check PAP and select APN Type.
      If an additional screen appears, enter: default,supl in lowercase.
    • APN protocol: IPV4
    • APN roaming protocol: IPV4
  5. Tap the Options icon (three dots at the top of the screen) and tap Save.

Then restart your device so it can apply the changes.

We use the mobile network of Proximus. Proximus has the fastest 4G network, and our network already covers more than 97.85% of the population. With 4G, you can reach download speeds of 39 Mb/sec.

* Actual throughput may depend - without limitation - on coverage, proximity to a transmitter mast, geographic and climatological circumstances, and the device and software you are using.

If your mobile phone cannot find the Scarlet network after a stay abroad, it is recommended to switch off the mobile phone and then switch it on again. If this doesn't solve the problem, check if your network selection is set to automatic. Is your network selection already set to automatic? In this case, select the Scarlet network from the list.

Your text message settings are automatically activated when your card is activated.

If you still have problems sending text messages, check the number of the text message exchange in your mobile. To do this, consult your manual, the vendor or the manufacturer of your device to find out where to find this information. The number of the text message exchange of Scarlet Mobile is: +32 475 16 16 17.

A text message can consist of a maximum of 160 characters depending on your mobile device, there is a possibility to send up to 8 paired messages. The text message service is active by default when you are abroad.

iOS

  1. Open Settings.
  2. Tap on Mobile service.
  3. Then tap on Mobile Data Network and edit the following MMS fields:
    • APN: event.proximus.be
    • Username: mms
    • Password: mms
    • MMSC : mmsc.proximus.be/mms
    • MMS Proxy: 10.55.14.75 :8080
    • MMS Max Message Size: 300000

Then restart your device so it can apply the changes.

Android

  1. Open Settings.
  2. Tap on Connections, then on Mobile networks.
  3. Select Access Point Names.
  4. Tap the Plus icon and edit the following fields:
    • Name: Scarlet MMS
    • APN: event.proximus.be
    • Username: mms
    • Password: mms
    • MMSC : mmsc.proximus.be/mms
    • MMS Proxy: 10.55.14.75
    • MMS Port: 8080
    • MCC : 206
    • MNC : 01
    • Authentication type: check PAP and select APN Type.
      If an additional screen appears, enter mms in lowercase.

Then restart your device so it can apply the changes.