Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
How to become customer with Easy Switch?
Easy Switch allows the automatic transfer of fixed services (Internet, Telephony and TV) from one operator to another. This transfer is based on a unique Easy Switch reference provided by your operator, which is usually found on the first page of your bill or in your customer zone (web or app).
Please note: the use of Easy Switch must be requested at the time of registration. It is not possible to start the Easy Switch procedure if your application is already registered.
How do I submit my Easy Switch request?
When you finalize your Scarlet subscription request, we ask you if you want to use Easy Switch to switch operators.
If you choose Easy Switch, you must fill in:
- The name of the operator you are currently with
- Your customer number with this operator
- Your Easy Switch reference
- Your fixed & mobile numbers that you may wish to cancel
You can also tell us the time between the installation of your Scarlet product and the termination of your product with your former operator. Then click Save & Next.