I got a reminder letter even though I paid my bill. What to do?

If you receive a reminder letter after you have paid your bill, check:

• If the bill concerned has been paid before the due date. Please keep in mind that, depending on your bank and our systems, it may take several days to process your payment. So be sure to pay well before the due date of your bill.
• If the account number on which you made the payment is BE43 0013 6602 2001.
• If you have paid the exact amount.
• If you have entered the correct structured reference (+++XXX/XXXX/XXXXX+++).
• If you have paid previous months' bills on time. The reminder may be for an older bill that was not paid on time. Surf to MyScarlet and click on Bills and payments to check the status of prior bills.

If everything is in order, contact our customer serviceOpens a new window .