Am I ready for my installation appointment? (Apartment)

In order to ensure that your installation goes smoothly and that your appointment is not postponed, there are several questions that you should ask yourself in advance.

Will I be present when the technician arrives?

If you are not at home when the technician arrives, your installation will be cancelled immediately and a new intervention will have to be scheduled. Also make sure you have the documents you received from Scarlet available.

Can you not be present in person? Don't hesitate to ask a family member or trusted neighbor if they can be there when the technician comes. Please note: the person you choose must be of age.

Is the introduction point of my line accessible?

The entry point of your line is in the technical room of the building. This is usually in the basement and has the form of a box that serves as a telephone switchboard. This box is connected to the different apartments with a vertical cable.

In order to facilitate the work of the technician, we ask you to locate the box in advance. Make sure this room is accessible when the technician arrives. If a key is required for access to the premises, be sure to request it in advance from the building manager or trustee.

Is a vertical cable already present?

As we mentioned earlier, it is this cable that sends the signal from the entry point to your apartment. We therefore recommend that you check for the presence of this cable before scheduling an appointment with a Scarlet technician. Without this cable, it will be impossible to install and activate your fixed Internet subscription.

Do you already have one of these outlets in your home? You can then directly deduce that the vertical cable is present. Please note: If there is furniture in front of the socket, please move it before the work begins.

No vertical cable, what to do?

If you don't have any of these sockets, ask the building owner if this cable has been provided. Is it not lit? You will then need to obtain their approval for the placement of the cable.

Do you have this agreement or are you the owner of the building? Then call an electrician to run a vertical cable to your apartment. There is usually a technical sheath provided to lay additional cables. Warning: this cable must not exceed 90 meters in length.

If you are not sure if the cable is present, our technician will look for the best solution for you. In this case, the installation may have to be postponed to a later date. We will then call you to schedule a new appointment.

Are my devices to be connected ready?

If you want to connect devices (computer, TV, tablets and smartphones, ...) during the presence of our technician, please make sure they are ready. These must be turned on and have the latest updates. Think about where you want to place them, and determine whether you want a wired or wireless installation.

• Wired installation: as a reminder, the installer only takes care of the drilling on the modem floor. If you are a tenant, a signed agreement from the landlord will be required before drilling can take place.
• Wireless installation: devices such as a Wi-Fi-bridge or a Wi-Fi amplifier may be required for wireless installation. Our installer will suggest them to you. Please note: these wireless solutionsOpens a new window are paid-for, but their installation is free.

Do I have a power outlet available?

For the installation to run smoothly, it is essential to have a power socket at the location where the modem will be installed. If you have opted for a bundle with TV, also check that a socket is available where you want to install the decoder. You may need an extension cord.

When these checks are completed and everything is in order, you are ready to receive the Scarlet technician.