Webmail FAQs: from basic to advanced tips

Scarlet Webmail is a convenient way to read your email from anywhere, using any computer. You only need your mailbox username and password, and you can simply log in via webmail.scarlet.be.

1. Open a browser (e.g. Microsoft Edge, Mozilla Firefox, Google Chrome) and go to Scarlet WebmailOpens a new window .
   
2. Enter your mailbox username and password, then click Login.
   
3. You are now connected.
4. To log out, click the Logout button in the upper right corner.
   

1. Click on the Settings button at the top right in Webmail.
   
2. Click on User Interface in the left menu.
   
3. Choose your preferred language in the Language section and click Save.

Your language preference will now be updated.

To check the volume used, click on the E-mail button at the top right in Webmail.

The volume used is displayed at the bottom right. The limit is 1,024 MB.

When you approach 100%, it's better to delete some messages. If your mailbox is full, your correspondents will not be able to send any more email messages.

1. Click on the Settings button in the top right corner of Webmail.
   
2. Click on the Folders button at the top of the screen, and then on the + sign.
   
3. Choose a name for your folder and click Save.
   

Your folder is now created.

1. Click on the E-mail button in the upper right corner of Webmail.
   
2. Click on the Compose button.
   
3. Click on the + button under Attach a file.
   
4. Select a file on your computer.
   
5. Click on Upload.
   

Your attachment has been added.

1. Click on the Settings button in the top right corner of Webmail.
   
2. Click on the Identities button at the top of the screen. In the middle, select the identity you want to change. The selected identity is grayed out.
   
   • Display Name: change the name that your correspondents see when they receive your e-mails.
   • Organization: you can enter an organization name here.
   • Reply-To: change the e-mail address where you want to receive replies. Fill in this field only if you want to use a different reply address than the one in the e-mail field.
   • Bcc: send a copy to a correspondent who is not visible to other recipients. Note that each e-mail you send will also be sent to this address.
3. Click Save.

1. Click on the Address Book button at the top right in Webmail.
   
2. Click on the + sign in the first column to add a new contact group (e.g. friends, colleagues, family). Click the + sign in the second column to add a contact person to this group.
   
3. Enter your contact's name and e-mail address on the right. Then click Save.
   

Your contact person is now added.

When you download your e-mail messages via your personal e-mail program, they are no longer stored on our e-mail servers unless you have activated the option to leave a copy of the messages on the server.

To prevent your mailbox from quickly reaching its maximum volume, it's better to deactivate this option. If you still want to activate this option, it's recommended that you don't keep the messages for more than two days.

To disable this option in the most common e-mail programs:

Windows Mail, Outlook Express & Incredimail

1. Click on Extra (Tools) and select Account Setup.
2. Select the e-mail account you want to modify and click on the Properties button.
3. Go to the Advanced tab.
4. Uncheck the Leave a copy of messages on server checkbox and click OK.

Apple Mail

1. From the Mail menu, select Preferences and then Accounts.
2. Select the e-mail account you want to change.
3. Go to the Advanced tab.
4. Check the Remove message from server after download checkbox and select Immediately.
5. Save the changes.

Mozilla Thunderbird

1. Click on Extra (Tools) and select Account Setup.
2. Select the e-mail account you wish to modify and select Server settings.
3. Uncheck the Leave a copy of messages on server checkbox and click OK.