How do I transfer my mobile number to Scarlet?

When you order a Scarlet Mobile subscription, you can choose to have your number transferred. If you opt for the transfer, you will be asked for the number in question as well as your data from your current operator.

What data do we need?

This depends primarily on the type of plan you have with your operator:

• For a prepaid card: we need the SIM card number linked to your mobile number. You can find it on the document with which you received your SIM card. Otherwise, you can take the SIM card out of your phone, the number is usually indicated on it.
• For a subscription: We need the customer number under which your mobile number or SIM card number is listed. Your customer number is usually mentioned on your invoices.

What should I pay attention to?

Your number must remain active throughout the transfer process. Indeed, we cannot take back a number that is deactivated. If you cancelled your number too early, ask your operator to reactivate it on a prepaid card and give us the SIM card number.

What will happen to my subscription with my current operator if I choose to transfer my number?

When your number is fully active on the Scarlet network, we send an immediate termination request to your operator, so you don't have to worry about that.