Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
What should I do if my services are blocked?
You must pay the arrears as soon as possible. It may take up to 3 business days for our systems to register the payment causing your services to be terminated. We cannot reactivate your services until the payment is recorded in our systems.
If you can't pay all the arrears right away, settle the oldest bill first. This bill is indeed likely to cause the suspension of your services.
Where can I find an overview of my unpaid bills?
It is important that you always indicate the correct structured reference when making a transfer. This will speed up the processing of your payment. If you can no longer find this structured communication, put your customer number in the reference of the transfer.
If payment is not received on time, your subscription will be automatically terminated and a collection procedure will be initiated.