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How to perform a factory reset on my V5 decoder?

To reset your decoder, follow these steps:
Watch the video on YouTube

  • Look for the switch at the back of the decoder.

  • Turn the switch to position '0'.
  • Now press the ^ (up) and TV buttons simultaneously.

  • Hold down the buttons and turn the switch to the '1' position.
    As soon as you see Waking UP + on the decoder screen, you can stop pressing.

If the message 'start DRA' or 'hello DRA' is displayed, the reset is successful. If not, start over from step one.
It may take 30 minutes for the decoder to reboot. Your decoder will then be completely reset.