Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
Why am I being charged for calls to fixed numbers in Belgium?
By default, calls during peak hours are charged. Peak hours are the hours between 8 a.m. and 4 p.m. Monday through Friday.
To be able to make unlimited free calls during peak hours, you must activate the Free calls during peak hours option.
How do I activate the "Free calls during peak hours" option?
- Log in to MyScarlet.
- Click on the Home tab and scroll down to your fixed product.
- Click on the Fixed telephony heading.
- Click on the Telephony options button.
- On the page that opens, select the Free calls during peak hours option and click on Next. The Free calls during off-peak hours option will be replaced.
- Then complete the steps of your order. The option will be active within 2 hours.