Switch Internet provider easily with Easy Switch

Become a Scarlet customer easily, we'll take care of everything!

Tired of wasting time calling your old provider? Want to switch internet without dealing with service cuts or paperwork? Good news: with Easy Switch, we handle everything for you. It’s fast, free, and best of all, you get your time back.

How to use Easy Switch with Scarlet

Switching telecom providers doesn’t need to be complicated. With Easy Switch, it really is. Here’s how it works:

  1. Find your Easy Switch ID

    You’ll find it on the first page of your current provider’s invoice or in their customer portal. It’s linked to your installation address.

  2. Choose your Scarlet subscription

    Already know what you want? Place your order online or call us at 0800 84 000. Still deciding? No stress, take your time exploring our offers:

    When ordering, simply choose the Easy Switch option and provide your client number and Easy Switch ID.

  3. We take care of the rest

    Once your Scarlet service is installed, we’ll cancel your old subscription for you. No calls, no letters. Just a smooth switch and you stay connected throughout.

Why use Easy Switch?

  • No headaches: you don’t need to contact your old provider. Everything’s handled by Scarlet, from start to finish.
  • No service cut: we cancel after your Scarlet service is active.
  • No hidden fees: you only pay what you actually used with your old provider.

Before you cancel

Before saying goodbye to your old provider, take a quick look at your contract:

  • Fixed-term contract? If you cancel within the first 6 months, you might be charged a fee for the remaining months.
  • Got a bundled device? You may still need to pay the remaining value of the device (TV, smartphone, etc.).

Prefer not to use Easy Switch?

That’s okay too. Here’s how to do it manually:

We’ve even listed the addresses of the main Internet providers in Belgium. Easy!

Cancellation addresses of major operators

For the attention of Customer Service Boulevard du Roi Albert II 27
1030 Brussels

For the attention of Customer Service Liersesteenweg 4
2800 Mechelen

For the attention of Customer Service 26 rue des 2 Églises
1000 Brussels

For the attention of Customer Service Rue Neerveld 105
1200 Brussels

For the attention of Customer Service Rue Jean Jaurès 46
4430 Years

For the attention of Customer Service
Van Landeghemstraat 20
9100 Sint Niklaas

For the attention of Customer Service Vrijheidweg 4
3700 Tongeren

For the attention of Customer Service PO Box 41
1410 Waterloo

For the attention of Customer Service Postbus 12250
1930 Zaventem

For the attention of Customer Service Avenue du Bourget 3
1140 Evere Belgium

For the attention of Customer Service Rue Pierre Michaux 59
4683 Vivegnis

For the attention of South Center
Titanium Customer
Service, 4th Floor
Square Marcel Broodthaer 8
1060 Brussels

Attention: Customer
Service Wingepark 5B bus 302
3110 Rotselaar