End of 3G, what you need to know as a Scarlet customer

The discontinuation of 3G by the end of 2024 allows us to streamline and enhance our mobile network, providing you with a faster, more secure, and energy-efficient experience with 4G.
Most of our customers are already enjoying the benefits of our upgraded network. So chances are, you’re already making calls and browsing the internet on 4G today.

What if you’re still using 3G? No need to worry! While we prepare for the future, you can continue to call, text, and surf using the 3G network for now.

The discontinuation of 3G is necessary to improve network performance and adopt newer technologies. Many devices still rely on 2G, especially in M2M (machine-to-machine) and telemetry services, which are vital for remote monitoring and control.
For example, 2G supports data collection for truck tolls and the management of utility infrastructure like water, gas, and electricity, ensuring essential business operations run smoothly.

For mobile devices that do not support voice over a 4G network, 2G will continue to provide voice services at least until the end of 2027.
Additionally, 2G can still support mobile data applications that require low speeds (less than 100 KB per second). For applications needing higher speeds, we recommend upgrading to a 4G compatible device once the 3G network is discontinued.

If you have a recent mobile device and your subscription includes it, you’re likely using 4G networks. Your device automatically connects to the best available network.
With mobile data included in your plan, you can access the internet wherever you can make calls.
Devices that connect only to the 2G network offer limited data services. As 3G is phased out, connectivity may decline. To ensure a better browsing experience, we recommend upgrading to a 4G-compatible device.

To find out if your mobile phone supports 4G, you can check the settings. Note that menu options may vary by manufacturer.

IOS (Apple):

  • Go to Settings > Mobile Data > Mobile Data Options > Voice & Data.
  • If you see the option for 4G/LTE, your phone is 4G compatible.

Android (Other Brands):

  • Go to Settings > Connections > Mobile Networks > Network Mode. If you see options like 4G/LTE, your phone supports 4G.
  • Alternatively, go to Settings > Mobile Network > SIM1 > Preferred Network Type.

If you see options including 4G, your phone is 4G compatible.

LTE stands for Long Term Evolution, which is another name for 4G. Therefore, if your device supports LTE, it is capable of 4G connectivity.