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My remote control doesn't work
Make sure the decoder is turned on. Is the decoder's power cable properly plugged in? If your decoder has a switch on the back, is it turned on?
- Test the remote near the decoder. If your decoder is in a cabinet, the cabinet wall may interfere with the signal between the decoder and the remote control. Make sure that your decoder is clear during this test.
- Remove the batteries from your remote control and put them back in.
Still running into the issue? Replace the old batteries with new ones.
Restore the remote control's factory settings:
- Press and hold the 1 and 6 buttons simultaneously for 3 seconds until the TV LED stays red.
- Then press 9, 8 and 1 and wait until the TV LED goes out.
- Your remote is now reset.
Still running into the issue? Get in touch with our customer service .