How long does it take for my fixed number to be transferred to Scarlet?

It depends on your current operator.

Are you currently a Proximus customer?

The transfer of your number can take up to 5 working days. During this period, you can still make calls via your Proximus telephone line. You temporarily connect your telephone handset to the Proximus connection point. Once the number transfer is complete, you connect the handset to the green Phone 1 output on the back of the modem.

Are you currently a customer of another operator?

In this case, the transfer of the number takes place in most cases the same day of the installation, by the Scarlet technician. The technician connects your handset directly to the green Phone 1 output on the back of the modem.