What do I need to know about the new Scarlet Mobile voicemail?

The voicemail of Scarlet Mobile products is evolving to give you more options. The migration takes place automatically during the night of 13 to 14 April. Once the change has been made, you will be able to access your new voicemail to configure the language of your choice, record a new greeting and choose your PIN code. You will find below the procedure to follow:

• Call the 1991 number with your mobile and select the language of your choice. (1 for English, 2 for Dutch, 3 for French and 4 for German).
• Record your new welcome message.
• Configure the PIN code of your voicemail.

What are the advantages of this new voicemail?

You can now view your voicemail from another device. This allows you to always have access to your voicemail in case your mobile is lost or stolen. To do this, you need to call the number +32475151969 and enter your mobile number and the 4-digit PIN code of your voicemail. The number is also accepted in national (0475151969) and international (0032475151969) formats.

You can also leave a voice message for your correspondent without even having to call him. To use this feature, simply call the number 1932 or +32475151932.

Please note: this option is only available if your correspondent is with an operator using the Proximus network.

Finally, the capacity of your voicemail is also increased. Below is an overview:

• Your messages are saved for 14 days.
• Your voicemail will be considered full if the total of voice messages reaches 10 minutes or if you have 50 voice messages in your voicemail.
• The maximum duration of a voice message is now 5 minutes.
• The length of the welcoming message is 20 seconds for your name and 60 seconds for a personal or temporary greeting.