Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
My direct debit failed. What to do?
If there is a problem with your direct debit, we will send you an e-mail to let you know that the payment has failed. This also results in the automatic cancellation of your direct debit mandate. You will therefore have to settle this bill and the following ones by bank transfer.
If you want us to process your next bills by direct debit, you must create a new mandate in your customer zone.
How to activate or deactivate direct debit?