Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.

I'm going to move. What to do?

  • Log in to MyScarlet.
  • Scroll down to the product you want to move and click on Settings.
  • Click on Move.
  • Specify whether it is a house or an apartment and enter your new address.
    House or apartment
  • Click on the Appointment tab after your request has been validated.
  • Click on Schedule an appointment and select the date that suits you.
    Schedule Appointment
  • Not sure yet when you're moving? Then click on Request a callback.
    Request callback

Please note: when you move, it is important to also change your billing addressOpens a new window .