Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
What are mobile payments?
Mobile payments are services offered by third parties and included on your bill. Examples are the purchase of a De Lijn bus ticket, a parking ticket...
Unlike premium services, a mobile payment implies the actual payment of a service provided, and therefore not only the payment of a text message or a phone call.
Please note: we facilitate payment for these services offered by third parties, but we are not responsible for the purchase. If you have any questions and/or complaints, please contact the service provider directly. The latter must include its contact information in all public notices according to E.T. 109.696.
You have been charged a mobile payment. How to contact the provider?
Is there a limit for mobile payments?
If you spend €20 on mobile payments in a week, you will receive a text message notification and all mobile payments will be blocked. To reactivate mobile payments, text react mpay to 1994 free of charge.
If you spend €40 on mobile payments during the same week, you will receive a text message notification and all mobile payments will be blocked.
Where can I check my mobile payment usage?
- Log in to MyScarlet.
- Click on the Usage tab.
- To get a better view of the mobile payments made, disable all filters except the Other filter. If the payment hasn't been billed yet, you can also check the Not yet billed filter. Otherwise, check Billed.
- On your bills, your mobile payments are indicated by the Mobile payments mention.