Rates mobile subscriptions - From Belgium and from abroad

Good news : the contents of your subscription (call minutes, SMS and mobile Internet) are valid throughout the Zone EU. When your subscription is fully used, you pay the same prices as in Belgium.

Outgoing calls

Incoming calls

Calls received in Belgium and the Zone EU are completely free!

Calls received in a country outside the Zone EU are subject to a charge. Consult the rates that apply by country below:

As of the transfer to Proximus' IT systems, new rates for international calls from Belgium and roaming outside the Zone EU are in effect. They may lead to maximum price reductions and increases ranging from :

• International calls from Belgium to mobile and fixed: from €0.25/min to + €1.2/min, + €1.05/SMS and + €0.1/MMS
• Roaming outside the EU zone: incoming calls from €7.59 to + €0.41/min, outgoing calls from - €3.83 to + €3.17/min, mobile data from - €9.95 to + €11.5/MB, outgoing SMS + €0.20/SMS, incoming and outgoing MMS - €0.96/MMS. Andorra and San Marino will be included in the EU tariff zone.

Please find the detailed list below :

• Roaming-and-international-price-changes_EN.pdf

General conditions

The per-call rate is charged per minute. Calls are charged per second after the first minute. The rate per SMS is charged per SMS. The rate for mobile Internet (via 4G, 3G, EDGE or GPRS) is expressed per MB but charged per KB in Belgium and when roaming. The rate per MMS is charged per MMS. Received and outgoing calls to satellites (EMSAT,Inmarsat, Iridium, Thuraya) (+870, +871, +872, +873, +874, +881, +882) are charged at €10 per minute in Belgium and while roaming.

In accordance with European Roaming Regulation 6532/21, the following provisions apply:

Abroad, the price for calls and SMS to VAS (Value Added Service) numbers is the price applicable to local users. Use of the same VAS numbers by a roaming user is always subject to a charge, even for services advertised as free.

VAS numbers are numbers that provide access to a service (game, matchmaking, content editing, information, doctors on call, etc.). The operator charges for the services, which can vary widely, on top of the cost of the call or text message.

In principle, roaming customers within the European Union enjoy the same tariff conditions in the visited country as in Belgium, without additional charges.

However, this does not apply if the roaming customer makes calls or sends text messages to VAS numbers in the visited country or to Belgian, European or international VAS numbers. In this case, Scarlet will charge the customer, even for services advertised as free, because Scarlet owes the operator of the visited country a charge for routing the call or SMS to the VAS number.

When Roaming services are available in the European Union, the quality of service in that country may differ from the quality of service in Belgium due to various local factors related to the technologies available in the visited country, such as the rollout of the latest technology, local network coverage, available speed, latency, as well as other external local factors such as topography, etc. If the Customer experiences problems regarding the quality of service during Roaming in the European Union, compared to what was contractually agreed, he can contact Customer Service. Outside the European Union, reasons other than those mentioned in the first paragraph may affect the quality of the Roaming Service. For the purposes of this article, "European Union" means the 26 countries, excluding Belgium, which are officially part of the European Union, Iceland, Liechtenstein and Norway, to the exclusion of any other country.

List of countries by Zone

Zone EU: Andorra, Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Zone 1: Afghanistan, Albania, Algeria, American Samoa, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Cook Islands, Costa Rica, Democratic Republic of the Congo, Diego Garcia, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Faroe Islands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Liberia, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States of America, United States Virgin Islands, Uruguay, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna Islands, Western Samoa, Yemen, Zambia

Exclusion Zone: Angola, Bhutan, Burundi, Comoros, Cuba, Guantanamo, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Globalstar/Iridium, Guam, Inmarsat (SNAC), International Networks, Lebanon, Libya, Maldives, New Caledonia, Oman, Saint Pierre and Miquelon, Sao Tome and Principe, Solomon Islands, Somalia, Syria, TDR, Turkmenistan, UPT, Venezuela, Zimbabwe