Mobile subscriptions

To order, you must have the following information at hand: your ID card number. If you want to keep your current number, you will also need the following details:

• Your customer number with your current operator (usually mentioned on the invoice) if you want to keep your current number
• Or your current operator's SIM card number (mentioned on the SIM card).

If the SIM card number is no longer legible, you can find it on the documents you received with your card. Usually, your SIM card number can also be retrieved on your current operator's online customer environment. If not, get in touch with your operator to obtain the details.

If you have a smartphone, you can find it as follows:

• iPhone: go to your phone settings and search for "ICCID." Then take the last 13 digits.
• Android: you can find apps on Google Play to retrieve them. Be sure to choose an app with a good rating and positive reviews.

At Scarlet, you become a customer without being tied down. That is, you are not bound by a minimum term.

You can change or cancel your subscription at any time.

The minutes, text messages or GB included in the subscription or in the "extra mobile Internet" and "unlimited calls to Scarlet Mobile" options, as well as the out-of-bundle rates per minute, text message or GB, with the exception of special numbers (090X, 070, calling games,...) are valid in Belgium and in the Zone EU and Switzerland (roaming) to all fixed and mobile networks (078 numbers included).

Charging per second from the first minute. Use of data via 4G, 3G, EDGE or GPRS is charged per KB. All prices include VAT.

Offer only valid for normal private use as described here.

1. Calls and text messages from Belgium to the Zone EU are not included in the subscription and are charged according to international rates. Unused call minutes, text messages and MB are not carried over to the next month.

3.  Zone EU, Norway, Iceland and Liechtenstein.

Monthly subscription prices (Internet Loco, Internet Poco, Mobile Red, Mobile Berry, Mobile Cherry, Mobile Hot, Pack Trio, Pack Trio Mobile 10 GB and 20 GB.) will not increase in 2024.
Guarantee does not apply to options or rates for out-of-package consumption

These tariffs are for customers who subscribed to Scarlet on or after 12/07/2023. If you became a customer before 12/07/2023, please visit these tariffs.

Comparison as of 02/04/2024, based on the information presented on the websites of the mentioned operators (excluding promotions and joint offers).

The comparison includes the operators covering the largest part of the market. For each usage profile presented, only the cheapest offer has been taken into account for each operator. You can find a comprehensive GSM subscription comparator, covering the entire market, on the website of the Belgian Institute for Postal Services and Telecommunications (www.meilleurtarif.be).

Call and surf cheaper. The best tariff for fixed telephony, mobile telephony and broadband Internet by the Belgian Institute for Postal services and Telecommunications

Offers including unlimited calls, SMS or mobile internet may be subject to terms of use for private use.

The technology used by the operators for mobile internet (4G or 5G) has not been taken into account.