Nice to hear we've been able to help you!

• How long does it take for my payment to be processed?
  We receive your payment with Bancontact immediately, with other methods it may take a few working days. Therefore, check whether your payment has arrivedOpens a new window .
• Are you (regularly) late in paying?
  Avoid reminder fees in the future and opt for a direct debitOpens a new window . This way you'll always pay automatically, on time and correctly.
• Are you late in paying and has your phone, TV or Internet been disconnected?
  If you paid with Bancontact in MyScarlet, you can call, surf or watch TV again after 4 hours. If you paid via Internet Banking or confirmed your payment by phone, this will take at least 1 working day. A paper transfer may take even longer.
• Are you struggling to pay everything on time?
  In some cases, it’s possible to pay in installments or qualify for a reduced rate for social reasonsOpens a new window .

Do you have another question? Go to our support page.

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