Some more tips
Nice to hear we've been able to help you!
- How long does it take for my payment to be processed?
We receive your payment with Bancontact immediately, with other methods it may take a few working days. Therefore, check whether your payment has arrived . - Are you (regularly) late in paying?
Avoid reminder fees in the future and opt for a direct debit . This way you'll always pay automatically, on time and correctly. - Are you late in paying and has your phone, TV or Internet been disconnected?
If you paid with Bancontact in MyScarlet, you can call, surf or watch TV again after 4 hours. If you paid via Internet Banking or confirmed your payment by phone, this will take at least 1 working day. A paper transfer may take even longer. - Are you struggling to pay everything on time?
In some cases, it’s possible to pay in installments or qualify for a reduced rate for social reasons .
Do you have another question? Go to our support page.
At Scarlet, your feedback matters! Convinced by our products, services and solutions? Head to Trustpilot and share your experience. It’s simple and quick!