Take over products

Have your identity card ready, as well as the deceased death certificate, telephone number and customer number.

Taking over products is free but not possible from MyScarlet. 
Please proceed as follows:

  1. Complete a subscription takeover request via our contact formOpens a new window , specifying the deceased telephone number and customer number.
  2. Attach the following to the request:
    • Your identity card
    • Death certificate.

If you wish to cancel any of the deceased products, please mention this in your request.

The subscription will be transferred a few days after we receive your request. We will also send you a confirmation e-mail. You will also receive instructions on how to return the equipment free of charge if necessary.

Is it more clear?