First and foremost, we would like to extend our sincere condolences to you.
When a family member passes away, you have the option to cancel their subscription or transfer it to your nameOpens a new window . Below, we explain the steps to cancel the deceased's subscription.

Complete our contact formOpens a new window as follows:

1. In the Reason for contact field, select Other.
2. If you also have the customer number of the deceased customer, please provide it. Otherwise, you can fill the field by putting "1".
3. Fill in the fields Name, First Name, and E-mail with your own information and not one of the deceased.
4. In the Enquiry field, specify that you want to cancel the whole subscription due the decease of the account holder.
5. Attach the death certificate as file.
6. Then, send the form by clicking Send.