Still receiving the old bill type? You're on the right page! If not, choose the correct FAQ.
How do I log in to mon.scarlet?
As of 23 November 2020, the way to log into the mon.scarlet customer zone has changed. Today, your user login is no longer a login number (ab123456), but your e-mail address. If you were already a customer before 23 November 2020, you must activate your customer zone before you can log in.
How to activate your customer zone?
You were a customer before 23 November 2020?
- Surf to mon.scarlet and click on Create a new account on the left side of the login screen.
- Please enter the following numbers found on your last bill:
- Your new customer number
- The number of your last bill (or payment statement)
Examples: 20R-1234567, 20R-123.456.789
- Then enter the e-mail address you wish to use as a login, and a password. Finally, choose a safety question.
- You will receive an e-mail with an activation link. After clicking on this link, you will be able to log in to mon.scarlet using your e-mail address and password.
Did you become a customer after 23 November 2020?
Log in with the e-mail address and password you used when you placed your order.
- This didn't work?
You have received an e-mail inviting you to activate your profile. This had to be done within two hours. If these two hours have already passed, you can use the second link in this e-mail. Click on it to activate your profile. - You can't find this email anymore?
Click on Forgot your password.