If you cancel some or all products, you must continue paying the subscription of the deceased for up to 7 days after you request to cancel the products. We always issue a final statement of account. If you have any problems, consult our tips below.

• A direct debit payment could not be carried out from the blocked account of the deceased?

Check whether the bill or payment statement can be paid using another account. That way, you avoid reminder charges if you don't pay on time. If necessary, contact us and ask for an extension of the due date or for the possibility to pay the amount in installments.

• Did the deceased receive notifications of new bills by text or e-mail?

When you cancel, ask for the final statement of account to be sent to another mobile number, e-mail address, or postal address. If you have access to the MyScarlet of the deceased, you can change this there.

• Do you have a credited amount?

Does the final statement of account show that you have an amount in credit? The amount is automatically refunded to the bank account used by the deceased. If this isn't the case in a few weeks, please contact us by telephone.