I no longer have access to my services
Are your services suspended? Here are the most common reasons:
- Your bill remains unpaid after several reminders.
- Your late payments are too frequent.
- Reminder fees have not been paid.
When your services are suspended, you will also receive messages via e-mail and SMS. Here are the consequences of suspending your services:
- Your telephone line and TV no longer work.
- Your fixed Internet connection is very slow.
To rectify this situation, it is important to pay your bill as soon as possible. To reactivate your services as quickly as possible, it's important to pay by Bancontact via MyScarlet . This will restore your connection within 4 hours of payment.
If you pay by bank transfer, it may take several working days before we receive your payment and your connection is re-established.