When you pay by direct debit, your bill is always paid on time and with the correct bank details. This prevents mistakes due to incorrect data, and you'll never have to pay a reminder fee. In addition, you do not have to enter a payment manually each month.

Activate direct debit

• Log in to mon.scarlet.
• Click on the Bills and payments tab.
• Click on the Set up direct debit button on the right of the screen.
  
• Fill in the name of the account holder and the IBAN number of the bank account that will be debited, and click on Save.
  
• Once your request has been processed, you will receive your SEPA mandate by e-mail. This mandate is the authorization given to Proximus to automatically debit the billed amounts.
  Please note: as long as Payment by direct debit does not appear on your bill, you must continue to pay your bills by bank transfer.
  

Deactivate direct debit

• Log in to mon.scarlet.
• Click on the Bills and payments tab.
• Click on the Change your direct debit button on the right of the screen.
  
• Click on the Remove button to delete your direct debit.
  Please note: once the direct debit is deactivated, your account will no longer be debited automatically. You will therefore have to pay by bank transfer.
  

If there is a problem with your direct debit, we will send you an e-mail to let you know that the payment has failed. This also results in the automatic cancellation of your direct debit mandate. You will therefore have to settle this bill and the following ones by bank transfer.

If you want us to process your next bills by direct debit, you must create a new mandate in your customer zone.

Unfortunately, you cannot choose when your bank account is debited.

Your account is always debited 10 days after your bill is issued.

The date on which your bill is issued cannot be changed.

Proximus establishes your statement or invoice on a fixed date every month. Approximately 10 days after the statement or invoice is generated, Proximus sends it to the bank for payment.

It always corresponds to the amount indicated on your statement or invoice.

The issuance date is indicated in the upper left corner of the statement or invoice, below the date. If the payment falls on a Saturday, Sunday, or public holiday, the bank will postpone it to the next working day.

Proximus sends your statement or invoice to the bank for payment only once. If your balance is insufficient at that time, your statement or invoice remains unpaid. Depending on your bank, different scenarios are possible:

• Your bank makes another payment attempt a few days later. No problem if the attempt is successful.
• Your bank does not make any further attempts. You will need to make the payment by bank transfer. Attention! To ensure that we can identify your payment in our accounting, please use the structured communication provided on the bank transfer accompanying your statement or invoice.
• Other banks make only one payment attempt. If this attempt fails, they may charge a fine to their customer. Proximus is not responsible for these fees.

Important: if, for any reason, the payment by direct debit fails, the payment method for your statement or invoice will be changed to bank transfer. Your mandate will then be suspended.

Through a mandate or authorization, the debtor (customer) gives the creditor (beneficiary) express authorization to debit their account.

If, for any reason, the payment of your statement or invoice by direct debit fails, you have five more days to make the payment via bank transfer.

When a direct debit fails, Proximus changes the payment method to bank transfer. To continue paying your statements or invoices by direct debit, you must reactivate your mandate.

Attention! If your statement or invoice is not paid by the due date, reminder fees will be charged, namely €10 for the first reminder.

• Log in to mon.scarlet.be.
• Click on the Facture et paiements tab.
• At the bottom of the page, change the payment method and replace virement with domiciliation.
• Provide the requested information and confirm.
• Proximus will send you a confirmation by email and mail.
• Starting from your next statement or invoice, the payment will be made by SEPA direct debit.

Attention! To prevent fraud, you can only create a mandate for an account number that has been used at least once to pay a statement or invoice.

• Log in to mon.scarlet.be.
• Click on the Facture et paiements tab.
• At the bottom of the page, change the payment method and replace domiciliation with virement.

In case of termination, Proximus deletes your mandate after the closure of your subscription. If you still receive a statement or invoice after termination (after suspension), you will need to pay by bank transfer.

Designed to facilitate payment transactions within Europe, the Single Euro Payments Area (SEPA) is an initiative of the European banking sector supported by the European Union.

Visit www.sepabelgium.be to learn more about SEPA.

There are two versions of SEPA, one for individuals (CORE) and one for businesses (B2B). In its transactions with customers, Proximus only uses CORE.

Visit www.sepabelgium.be to learn more about SEPA.

Certainly! However, the account number must be linked to a bank within the SEPA zone (28 EU member states, Norway, Switzerland, Iceland, and Liechtenstein).

The same conditions apply as for a Belgian account (BExx xxxx xxxx xxxx). You can only create a mandate for an account number that has been used at least once to pay a statement or invoice.