Overlooking a bill... it happens. If you don’t pay on time, we send you a reminder. Avoid reminder fees and pay as soon as possible.

Will I have to pay reminder fees if I don't pay on time?
Always pay your bill before the due date. An administrative fee is charged if you do not make payment in due time. You receive up to 4 reminders before your services are blocked.

• First reminder
  A first reminder is sent a few days after the due date of your bill if payment has not been received. It will be sent to you by text message as well as by e-mail. The first reminder doesn't incur charges.
• Second reminder
  This reminder requests the imperative payment of your unpaid bills, otherwise you will be charged reminder fees. It will be sent to you by text message as well as by e-mail. This reminder doesn't incur charges either.
• Third reminder
  A third reminder letter is sent if you ignore the second reminder and payment has still not been made. This letter requests the imperative payment of your unpaid bills, otherwise your services will be blocked. It will be sent to you by text message, by e-mail as well as by post. A reminder fee of €10 will be added to your next bill.
• Fourth reminder
  A fourth reminder is sent by text message and e-mail informing you that your services are blocked until payment is received. This reminder doesn't incur charges.
• Fifth reminder
  The fifth and final reminder informs you that without imminent payment, your services will be terminated soon. It will be sent to you by text message, by e-mail as well as by post. A reminder fee of €10 will be added to your credit.