The products belong to someone else
Make sure you are logged in to the right account first. If this is the case, here are some reasons why there might be products from someone else:
- Someone has taken over some of your products.
- You have asked for your products to be split between different MyScarlet accounts.
- You have terminated the GSM subscription of someone who was in your pack.
In these situations, it can take several days for the deletion or transfer to take effect in MyScarlet.
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