If there was new call, text or data usage, the latest available information will appear in each block. Please note:

• You see by default the mobile usage of the Scarlet SIM card in your mobile or tablet with access to 3G/4G.
• Does your mobile phone have two SIM cards? The MyScarlet app only gives the correct usage for a Scarlet SIM card in the SIM slot 1.
• If you want to know the usage of your landline, TV, Internet by Wi-Fi, other mobile phones, or tablet/smartphone with Wi-Fi only, you can add an account in the MyScarlet app.
• Do you always surf via Wi-Fi? Your Wi-Fi usage is not shown in the app. To view your call and text usage (and mobile data usage if applicable), connect at least once a month to the mobile network (3G/4G):
  1. Turn off the Wi-Fi connection in your phone's settings.
  2. Connect to the mobile network (3G/4G) via the network menu on your phone. If this doesn't work, check the Internet settings.
  3. Open the MyScarlet application. Your usage is now be displayed.
  4. Turn on your Wi-Fi connection again. Repeat this process once a month.