What to do in the event of an outage?

Here are some back-up solutions you can use in the event of a mobile network outage.

  • Connect to a Wi-Fi network. In the event of a mobile network failure, the Wi-Fi network should not be affected and you will be able to:
    • Make calls via Wi-Fi if your device supports it.
    • Make calls via applications such as FaceTime or WhatsApp.
  • Use a landline phone if you have one.
  • Divert your calls: If you can be reached on another phone number that is not affected by the outage, you can set up a call forwarding on your mobile phone. However, call forwarding must be configured preventively, as it will not be possible to configure it during an outage.

Please note that in the event of a mobile network failure, calls to emergency numbers such as 112 are generally still possible.

  • Connect to a Wi-Fi network. In the event of a mobile network failure, the wi-fi network should not be affected and you will be able to send messages via applications such as WhatsApp, iMessage (iOS) or via the RCS service (Android).
  • In the event of a mobile network failure, SMS messages may still work, but they will be delivered with a delay.
  • Connect to a Wi-Fi network. In the event of a mobile network failure, the wi-fi network should not be affected and you will be able to continue surfing.
  • Use applications and services that work offline. There are applications such as games, streaming services and navigation applications that can be used offline. This way, you can continue to relax or find your way back during the outage.

A network outage is usually localized to an antenna. Your network should therefore not be affected if you are in another location.

Is it clear?


No, I need more help
Yes, give me some tipsĀ