• Call your number and note the date and time of your call.
• Then contact our customer service by phoneOpens a new window , providing the time and date of the call made to your number. We will do the necessary to immediately block your SIM card.
• You can also request to block your mobile phone. For this, we need the serial number (IMEI) of your device. You can find it on the purchase proof of your device. If you no longer have it, you can contact the seller of the device to request a new purchase proof.

In case of theft of your device, you can also file a theft report with the police.

Have you already contacted customer service?