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To order, you must have the following information at hand: your ID card number. If you want to keep your current number, you will also need the following details:
- Your customer number with your current operator (usually mentioned on the invoice) if you want to keep your current number
- Or your current operator's SIM card number (mentioned on the SIM card).
If the SIM card number is no longer legible, you can find it on the documents you received with your card. Usually, your SIM card number can also be retrieved on your current operator's online customer environment. If not, get in touch with your operator to obtain the details.
If you have a smartphone, you can find it as follows:
- iPhone: go to your phone settings and search for "ICCID." Then take the last 13 digits.
- Android: you can find apps on Google Play to retrieve them. Be sure to choose an app with a good rating and positive reviews.